Got Questions? We're Eager to Help you...
How do I know what size to order?
Each product page has links to sizing charts. Refer to these charts and any special instructions given for each product.
I ordered two shirts of the same size, why is one smaller?
Some of the designs are printed on different style shirts. Check the product description for any special sizing notes.
How should I care for my tees and hoodies? Will they shrink?
The best way to care for your t-shirts and hoodies, is to turn them inside out and machine cold, gentle cycle with mild detergent and similar colors. Use non-chlorine bleach, only when necessary. No fabric softeners. Tumble dry low, or hang-dry for longest life. Cool iron inside-out if necessary. Do not dry clean. Since all of the t-hirts and hoodies have some percentage of cotton, they will tend to shrink a little after being washed and dried. For the least shrinkage, hang them to dry. Do not iron design.
Will you notify me when you release a new design or restock a current design?
How will it take for my tee to arrive?
Standard shipping for orders in the US takes 5-10 business days. International orders usually take 3-5 weeks to arrive depending on the destination and customs processing. The tracking for international orders will not update once the package leaves the US, but the order is still on its way. Any order placed on the weekend or on a Holiday will be handled the next available business day.
How much does shipping cost?
We have strong partnerships with the most reliable carriers. The cost depends on the size of your order and your country. The easiest way to determine your shipping cost is to add the items to your cart, select your country, and press the “update total” button. *Please note: Orders shipped outside of the U.S. are subject to regular customs duties and fees levied by the destination country.
Do you ship internationally?
Yes, we ship to almost every country around the world.
Orders shipped outside of the U.S. are subject to regular customs duties and fees levied by the destination country. Each country has a different set of rules and regulations, and we recommend you visit this Duty Calculator to get an estimate on how much you will be charged when your package arrives.
What platform does your website run on?
SOULSKY's website is powered by Shopify.
What forms of payment do you accept?
We accept all the main major credit cards such as Visa, MasterCard, American Express, and Discover. We also accept direct payments through PayPal.
Do I need a PayPal account to purchase from this store?
No, you do not need to have a PayPal account to purchase from this store. Although if you already have a PayPal account you may use it.
How secure is this store?
This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).
Do you sell gift certificates?
We will in the near future.
What is your return policy?
Our goal is 100% customer satisfaction. In general, unworn shirts can be exchanged within 30 days of delivery. For all returns and exchanges, please email firstname.lastname@example.org with the subject title “RETURN” or “EXCHANGE” and include the name on your order and your Invoice ID within your email, BEFORE returning the product. Items that have been washed, actually worn or damaged in any way after they have been received cannot be returned or exchanged. If your item is damaged when you receive it, please contact our customer service department at: email@example.com. If a product is defective, it may be exchanged for a new product which will be shipped to you at no additional charge. When you send in your item, please include a copy of the packing slip that was sent with your original purchase. Please package your product carefully when shipping it back to us. If you have further questions please contact us.
Still have other questions?
For additional information about SOULSKY, please email us at: info[at]soulskybrand.com.
Or send us a message through our Contact Form page.